 |
WARRANTY PERIOD
All triplex pumps carry a 3 year warranty against manufacturer’s defect, except for the axial pumps which carry a 1 year warranty. Note that this warranty only applies to defective manufacturer’s workmanship as determined by the applicable manufacturer. This warranty does not apply where customer neglect, abuse, or “normal wear and tear” is involved. Items such as seal and valve kits are not warrantable. Pumps and gearboxes have a 12 month warranty against “normal use” when not commercially used. When commercially used, the warranty period is 90 days.
Honda, Robin/Subaru, Briggs and Stratton Engines and Baldor motors warranties
are as per manufacturer’s warranty policy in the engine owner operator’s manual.
Honda and Subaru offer up to a 3 year warranty on certain engine series.
All other accessories and components, including Whirl-a-Ways and Long Wands, are warrantable for 90 days against manufacturer’s defects. Whirl-A-Way heads are warrantable for 6 months. Rotary nozzles are warrantable for ‘repair only’ for 30 days from purchase.
Orders received with missing parts need to be reported within 48 hours.
WARRANTY PROCEDURE
1.
If you encounter a warranty problem, contact us.
2.
A Return Goods Authorization (RGA) must be obtained before returning the product.
3.
The warranty part has to be returned within 15 days.
4.
Product being returned for warranty consideration is to be shipped prepaid freight. If warranty is approved, product will be returned prepaid freight.
5.
Do not return anything collect or it will be refused. Please write the Return Goods Authorization # on the outside of the package being shipped, along with including a copy of the RGA inside the package.
6.
We will review the warranty claim once the merchandise is received, and will advise you either of a credit for the merchandise returned, or a rejection of the claim.
7.
If rejected, you will be advised of the charges to repair the unit and the product will be returned once shipping and repairs are paid.
|
